Services 1300 888 378

Policies

We strive to provide quality services for our clients and their families. We are committed to good governance and compliance with state and federal legislation.


Rights

We will make every effort to ensure that the rights of all clients are protected and upheld.

Download our Rights Policy

Download our Rights Information for Clients and Families


Privacy

We respect each client’s right to privacy and dignity in all aspects of their life and will protect the confidentiality of information that we maintain about clients and their families.

Download our Client Privacy Policy


Participation and Inclusion

We work with clients and their families, friends and carers to promote opportunities for meaningful participation and active inclusion in the community.

Download our Participation and Inclusion Policy


Individual Outcomes

Our services and supports are assessed, planned, delivered and reviewed to build on individual strengths and enable individuals to reach their goals.

Download our Individual Outcomes Policy


Feedback and Complaints

We seek regular feedback and use it to inform individual and organisational service reviews and improvement.

Download our Feedback and Complaints Policy

Click here to submit your feedback or complaint online.

For more information please view our complaints procedure.


Service Access

We manage access, commencement and leaving our service in a transparent, fair and responsive way.

Download our Service Access Policy


Children at Risk of Harm

Under the NSW Children and Young Persons (Care and Protection) Act 1988 and the ACT Children and Young People Act 2008, Cerebral Palsy Alliance is a mandatory reporter. This means that where staff/volunteers believe that there is a risk of significant harm to a child’s or young person’s safety, welfare or wellbeing, these concerns must be reported to the Department of Community Services.


Safe Lifting Practices

Cerebral Palsy Alliance maintains high standards of health and safety for clients, visitors and staff. Where a child or adult requires lifting during a visit to a CPA site, our staff will provide guidance on safe lifting practices and transfers, e.g. out of/into a vehicle. Your Client Relationship Manager can provide further information and assistance where required.