Policies

Cerebral Palsy Alliance strives to provide quality services for our clients and families. We are committed to good governance and compliance with state and federal legislation.


Privacy Policy

Cerebral Palsy Alliance respects each client’s right to privacy and dignity in all aspects of their life and will protect the confidentiality of information that it maintains about clients and their families.

Download our Privacy Policy


Rights and Responsibilities

Cerebral Palsy Alliance will endeavour to ensure that all rights and responsibilities of those who use Cerebral Palsy Alliance services and those who provide services are respected, upheld and maintained.

Download our Client Rights and Responsibilities Policy

Appendices


Feedback and Complaints

Cerebral Palsy Alliance is committed to ensuring clients and their families are encouraged and supported to make and resolve complaints regarding the organisation or service they receive and that this is done in a timely and efficient manner.

Download our Complaints Policy

Click here to submit your feedback or complaint online.

For more information please review our complaints procedure

Appendices


Children at Risk of Harm

Under the NSW Children and Young Persons (Care and Protection) Act 1988 and the ACT Children and Young People Act 2008, Cerebral Palsy Alliance is a mandatory reporter. This means that where staff/volunteers believe that there is a risk of significant harm to a child’s or young person’s safety, welfare or wellbeing, these concerns must be reported to the Department of Community Services.


Safe Lifting Practices

Cerebral Palsy Alliance maintains high standards of health and safety for clients, visitors and staff. Where a child or adult requires lifting during a visit to a CPA site, our staff will provide guidance on safe lifting practices and transfers, e.g. out of/into a vehicle. Your Client Relationship Manager can provide further information and assistance where required.