Cerebral Palsy Alliance response to ABC 7.30 Report story

Cerebral Palsy Alliance response to ABC 7.30 Report story
Posted on Thu 19 Sep 2019

On 19 September 2019 the ABC’s 730 program aired a story about Cerebral Palsy Alliance.

There were a number of inaccuracies and misrepresentations in the story and the majority of the issues relating to Yolande predate our care of her.

This program was not reflective of our organisation’s tireless efforts to improve the lives of people living with disability and their families.

The story focused on two clients. One relating to the care of Yolande, a much-valued member of our community. The other relating to the sad passing of Madeleine Duffy in 2014.

Supporting our clients and their families is CPA’s number one priority – everything we do is centred around their best interests. Our staff support these individuals and their families with great care, and we pride ourselves on improving the lives of thousands of Australians each year.

CPA strongly supports the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability. We believe the Commission’s work will provide constructive and beneficial outcomes for people living with disability and their families.

A number of questions were put to CPA prior to the program, most of which we were unable to comment on due to the laws that govern the privacy of our clients.

Below are CPA’s full statements to the 730 program:


Yolande has been a valued and cared for member of the CPA family since March 2018. CPA assumed responsibility for the delivery of services to the residents of the group home which was previously managed by NSW State Government (FACS). The property remains owned by the NSW State Government.

Given the protections regarding health information and personal information under the HRIP Act and Privacy Act, CPA cannot comment on any specific aspect of Yolande’s care. We are very proud of the high level of care delivered by our staff who are dedicated to ensuring Yolande’s health and wellbeing. We are happy to provide information of a more general nature about the types of care CPA provides to clients with disability.

We’ve found there is often a misapprehension about ‘one-on-one’ care. This type of high-needs care does not mean having a carer watching one individual exclusively, 24 hours a day. It does mean that an individual will have sole attention from a carer for a defined period of time each day, as set out in the client’s care plan. Everyone in our care has a different ‘one-on-one care’ requirement depending on their needs.

Under Federal law, CPA is unable to comment on an individual’s disability service funding arrangements.

Madeleine Duffy

CPA extends our sincere condolences to the family and friends of Madeleine Duffy, who sadly passed away in 2014.

Madeleine was a much-loved member of the house and continues to be remembered.

CPA co-operated fully with the Coronial Inquest in 2015 into Miss Duffy’s death.

We accepted the findings of the Coroner and took them very seriously. We improved our processes around communication and training. As the Coroner noted in the Final Report:

I commend CPA for taking steps to formalise their new handover policy and training their staff in relation to this.

CPA continually reviews its policies to ensure we are providing the appropriate level of care to all our clients.

The Volunteers team have been looking at ways we can assist our clients living in lockdown at their accommodation and respite homes.