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How to have your NDIS plan reviewed by the NDIA?

The National Disability Insurance Scheme (NDIS) is in full swing, with a high volume of NSW people with a disability making the transition over the next 12 months. We have a great Preparation and Support one-to-one meeting that can help you be ready for your NDIA planner session, but sometimes the plan you receive isn’t quite right for you or your child.

We know this can be a daunting process so we have collated from the NDIS website the key steps you can take when you’re not happy with a decision made about your eligibility or your plan:

1. Contact the National Disability Insurance Agency to ask for a review.

You can call, send an email or submit a written form. The NDIA recommend using the review form as it is divided into sections which make it easier to explain why you want a review.

2. The NDIS review team will make a decision

An NDIA assessor will make a decision that confirms, changes or replaces the initial decision. The reviewer will always be different to your initial assessor. Once a decision has been made they will notify you by your preferred contact method.

3. (Optional) You can request another review

If you’re still not satisfied after the internal review, you can appeal to the Administrative Appeals Tribunal (AAT). The AAT is the independent body which reviews decisions made by other Commonwealth departments, such as the NDIA and Centrelink. You can fill out the AAT application form or send a letter to GPO Box 9955, Canberra, ACT 2601.

4. (Optional) The AAT will make organise meeting

In most cases the AAT will try ‘conciliation’, an informal meeting between you and the NDIA to try and come to an agreement. The final step is an official hearing, made in public court.  You can find more information about the AAT here

For full information about the review process contact the NDIS

  • By phone: 1800 800 110 (8am-11pm Monday to Friday)