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Customer Experience Charter

Every time you interact with us we want you to know you are in the right place receiving the experience you need.

To achieve this we’re introducing our customer experience charter so you know what you can expect.

We’re aiming to deliver an informative and friendly service; to make this happen we’re asking our staff to focus on our pledge, our values and your feedback to ensure that every experience you have with us is a positive experience.

Staff Pledge

Every one

You are unique. We listen and support you to make your own decisions about the supports and services you receive.

Every experience

You can expect a friendly, helpful and knowledgeable service from all of our staff. Your journey with us is seamless and straight forward.

Every time

We keep you informed at every stage of your partnership with us. We expect your feedback and take it seriously.